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How Replacements Work
1
Document the Issue
Take clear photos of the damaged product and its packaging as soon as it arrives. This evidence is required for every claim we review.
2
Reach Out to Us
Email hello@prestigesciences.io with your order number and photos of the damage. Our team responds within 24 hours.
3
Receive Your Replacement
Once the damage is verified, we'll ship a one-time replacement at no cost to you. All claims remain subject to review.
Eligible for Replacement
- ✓ Products damaged in transit, with photo evidence
- ✓ Items that don't meet our stated purity standards
- ✓ Incorrect items received on your order
Not Eligible for Replacement
- ✕ Reconstituted or previously opened products
- ✕ Damage claims submitted without photo evidence
- ✕ Products improperly stored after delivery
- ✕ Claims without valid proof of purchase
Received a Damaged or Defective Order?
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review, with one replacement issued per customer per order.
Take Photos
Document the damage or issue with clear, well-lit photos.
Email Us
Send your photos and order number to hello@prestigesciences.io.
Get Your Replacement
We'll ship a replacement within 24 hours of approval.
Replacement Timeline
Damage claim submitted with photos
Day 1
Claim reviewed & verified
1–2 business days
Replacement shipped
Within 24 hours of approval
Note: One replacement is issued per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Prestige Sciences reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
All products are sold strictly for research purposes. Prestige Sciences is not responsible for any misuse, improper storage, or reconstitution of products.
Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
Excessive or suspicious claims may result in account review and denial of future replacements.
By placing an order, you acknowledge and agree to this policy.
Returns & Refunds
All sales are final. Because our products are research materials, we do not accept returns or exchanges once an order has shipped, and we do not provide refunds for change of mind. The limited exceptions below still apply so you are protected against fulfillment problems:
- Damaged, defective, or incorrect items. If your order arrives damaged or you received the wrong item, contact us within 7 days with your order number and photos and we will send a one-time replacement at no cost.
- Lost or seized shipments. Our shipments are insured; if a package is lost, damaged, or detained in transit we will reship or credit your order, subject to verification.
- Billing errors. If you were charged incorrectly (for example, double-charged), we will correct it in full.
- Chargebacks. Please contact us first — we can almost always resolve a billing issue faster than a bank dispute.
Questions about an order? Email prestigesciencesco@gmail.com from the address on your order.
Prestige Sciences LLC
A Wyoming limited liability company · 75 E 3rd St, Ste 7, Sheridan, WY 82801, USA
Phone: (415) 341-5289 · Email: prestigesciencesco@gmail.com
All products are sold for laboratory and research use only. Not for human or veterinary consumption.