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Support FAQ

Quick answers to common questions about Prestige Sciences

We typically respond to support inquiries within 24 hours on business days.

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Contact our support team with your order number and photos of the item, and we'll make it right.

Every batch is tested by a third-party lab, and results are available as a Certificate of Analysis.

Yes, reach out to our sales team with your expected volume for a custom quote.

Our team can point you toward relevant products, but final selection decisions are yours to make.

CoAs are available on each product page, or by searching your batch number on our lab-results portal.

Double-check your card details and billing address, or try an alternate payment method. Contact support if the issue persists.

Can't find what you're looking for? Our support team is ready to help with any questions about your research needs.

Have a question? We're here to help.

Reach out about orders, Certificates of Analysis, or general research inquiries — our team typically responds within one business day.

Fill out the form and a member of our team will follow up with the details you need for your research.

For research and laboratory use only.

support@prestigesciences.io